FREE SHIPPING ON ORDER OVER $350
Enjoy free shipping on domestic orders over $350 within the 48 contiguous U.S. states. Orders shipped to Alaska, Hawaii, or international destinations do not qualify for free shipping under Neil&David® policy.
Free shipping is provided through FedEx’s most economical service. We reserve the right to choose the best shipping method based on factors such as order size and shipping destination.
Important
To qualify for free shipping, orders containing backordered and in-stock products must be placed separately. Free shipping does not apply to combined orders of backordered and in-stock items.
Exclusions: Free shipping is not available for backordered items, custom orders, products with special pricing, or items on sale.
FREIGHT & SHIPPING
Freight charges are based on the total weight of your order and apply to all shipments, including backorders. Freight fees are charged for backorders separately.
For shipments to multiple locations, each location will incur separate shipping charges. If shipping from multiple vendor locations, each will be billed individually for shipping.
Neil&David® is not responsible for lost or delayed orders, and freight fees are non-refundable.
Order Processing and Shipping Information
Please allow 1-3 business days for us to process and ship your order. Our shipping process involves several steps, including receiving, processing, and fulfilling your order. We strive to ensure that all orders are shipped as quickly and efficiently as possible, while maintaining the highest level of quality and accuracy. If you have any questions or concerns regarding your shipment, please don’t hesitate to contact our customer service team for assistance.
Neil & David® Distribution Network
At Neil & David®, shipping is based on weight and destination. We use FedEx and USPS Priority primarily, but we also ship UPS if you prefer. Unless you tell us otherwise if the shipment is less than 3 lbs. we go with USPS Priority. For over 3 lbs. we ship with FedEx. Why 3 lbs.? Because that is the general threshold where it makes sense financially. Delivery times depend on the destination, but generally, it’s between 3-5 business days.
If you’d like a quote including shipping please fill in the information on the order form and leave the payment information blank. A sales representative will be in touch shortly with a full quote. As a general rule, shipping within the US will generally account for 8-20% of your order. However, this will vary based on weight & Zip Code) International orders are usually almost double.
